How do I clock in — by pressing a button on my phone?
No. You still clock in with your fingerprint or face on the terminal at the office. The terminal sends your in and out times through to the software; you only open "Staff today" to check.
Can I sign in with my email address?
No. The username is your phone number. The email in your record is only for contact and may be left blank.
Does a late start have to wait for a manager's approval?
Usually not — late start and early finish requests are approved as soon as they are sent. Only when you exceed your monthly allowance, or your department has reached its limit for that day, does the request move to "Awaiting approval" and management get a notification.
If leave runs across a Saturday and Sunday, are those two days deducted?
No. The system only counts working days, Monday to Friday. For half a day, switch on "Half day" so only 0.5 is deducted.
I swapped a Saturday shift with a colleague — why does it still say "Swap pending"?
Because it is not finished. The other person must press "Agree" first. If the two of you are in different columns of the table, a deputy director must then press "Approve". Once all the steps are done, the table swaps the two names itself.
If I edit my "Personal record", does "Members" change too?
Yes. Name, date of birth, phone number, email, place of origin and current address are held in one place; editing either side updates the other.